12. How to Deal with Difficult Clients

Grab your pen and paper, you’re going to want to take notes for this one! Today I’m talking about a super important topic: how to deal with difficult clients and how to spot those red flags 🚩

Dealing with difficult clients will happen to everyone at some point. It’s inevitable in the industry! It tends to happen when you’re first starting out in your business and you’re in the process of figuring it all out, but long-time, seasoned business owners are not immune to this problem either! But with the tools and strategies I’ve picked up in my entrepreneurial journey that I’ll share with you in this episode, hopefully navigating that dicey part of business will become a little easier for you.

Grab your cup of coffee and join us as we talk about:

Questions to ask on your sales calls and what their answers tell you
Expectations and boundaries and what to put in your contracts
How to communicate with a difficult client
Templates to use when responding to a difficult client.

Sometimes it’s hard not to react, but it’s important to remain professional, calm, cool, and collected. You may have to repeat yourself, and that’s ok.

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Connect with Courtney Marie:

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